TriMet found that the operator responded unreasonably to the crying child, inappropriately left her seat, exited the bus to interact with the mother, and also did not contact dispatch to request assistance when she first had concerns about operating the vehicle with the crying toddler on board. [bold added]
So TriMet now says that this didn't happen? When the transcript of he dispatch call was first released, TriMet actually did confirm that it was correct. They couldn't just admit that they fell at some fault in the playing out of this incident, could they?