So, a while back, I don't remember when...maybe a few weeks? I was trying to catch one of the morning line 51s, 5104 to be specific, and it never showed up. I told TriMet about this because I was so stumped and here is what I got in reply just this morning:
Thank you for contacting TriMet.
Your comments have been documented and coded for service improvement.
I checked the dispatch log and found out that the run was missed due to no operator (block 5104, ACID 655074). Please accept our sincere apology for any inconvenience you experienced as a result of this issue.
We value your feedback and continued support of public transportation.
Best regards,
Tauna M.
TriMet Customer Service
Interesting that the route was missed because of no operator there to drive it. That's what caught my eye when I first read this.
Why was there no operator there to drive it? What was the reason? I would like to know.
When the operator didn't show, why wasn't TriMet able to get a replacement for the operator so us 51 riders weren't left with a missing bus, late to wherever we needed to go, and wondering where in the world our bus is? I know for a fact that there was no sort of twitter alert for the missing bus or anything that TriMet did to notify the riders who would've normally ridden that bus that it wasn't there. Of course, there are never any alerts by TriMet about buses being missing or why they sometimes end up extremely late, only MAX.
You reading this, TriMet? Why weren't the riders given at least something as simple as a twitter update or a little notification on your website for service delays? Don't we deserve it?